Help & FAQ

Everything You Need to Know About Renting a Car in Cebu

Help & FAQ

Everything You Need to Know About Renting a Scooter in Cebu

FAQ

Frequently Asked Questions

1. Where are you located?

We are based in Lapu-Lapu City, operating from a quiet residential subdivision. By working from our home base, we keep overhead costs low and maintain full control over the condition and servicing of our vehicles—ensuring every car rental meets our high standards.

2. How is your fleet maintained?

We believe in quality over quantity. Our fleet receives regular, professional maintenance and detailed inspections before every handover. This ensures every customer enjoys a safe, clean, and reliable driving experience around Cebu.

3. What are your rental rates?

Our rental prices vary depending on the vehicle category (Hatchback, Sedan, MPV, SUV, or Van) and rental duration. Here’s a general overview:

  • Daily rentals: Competitive daily rates per vehicle class
  • Weekly rentals: Discounted rates for longer stays
  • Monthly rentals: Best long-term value

All rentals include clean, fully serviced vehicles, GPS tracking, and 24/7 roadside assistance. Visit our website for detailed pricing per model.

4. What are the requirements to rent a car?

To rent a car from Cebu Car Rent, you must:

  • Be at least 21 years old
  • Hold a valid driver’s license from your home country or an International Driving Permit (IDP)
  • Present a valid passport or government-issued ID
5. Do I need an International Driving Permit (IDP)?

An IDP is recommended, especially if your driver's license is not in English or Latin script. Tourists can legally drive with their valid foreign license for up to 90 days after arrival in the Philippines.

6. What payment methods do you accept?

We accept cash, GCash, PayPal, major credit/debit cards, and online bank transfers.

7. Is a deposit required? How does that work?

A refundable security deposit is required upon vehicle handover to cover potential incidentals or fuel charges. This deposit is fully refunded upon returning the vehicle in its original condition on time.

8. What is included in the rental price?
  • A well-maintained, clean car or SUV
  • Cold air conditioning and modern safety features
  • GPS tracking unit
  • 24/7 roadside assistance
  • Unlimited kilometers within Cebu Island
9. Is insurance included?

Yes, standard Compulsory Third Party Liability (CTPL) insurance is included with all vehicle rentals.

10. Can I drive the car outside Cebu?

You may drive anywhere on Cebu Island. Transporting vehicles on ferries to neighbor islands (such as Bohol, Leyte, or Negros) is strictly not permitted.

11. Are all cars automatic transmission?

We offer both automatic and manual transmission vehicles. You can check individual vehicle listings on our website to choose your preference.

12. Is seatbelt use mandatory?

Yes. Philippine traffic laws mandate seatbelt use for front and rear seat passengers at all times while driving.

13. What should I do in case of an accident or breakdown?
  1. Ensure your safety and the safety of your passengers
  2. Contact local emergency services if medically necessary
  3. Contact our support team immediately
  4. Share your location—our built-in GPS tracking helps us locate you swiftly
  5. Follow our instructions for assistance, roadside support, or vehicle replacement
14. Can I extend my rental period?

Yes, subject to vehicle availability. Please reach out to us as early as possible so we can secure your extension without interruption.

15. What happens if I return the car late?

Late returns affect upcoming bookings and may incur an hourly or full-day late fee. Please notify us in advance if you anticipate any delays.

16. Do you offer delivery and pickup services?

Yes! We offer convenient vehicle delivery and pickup directly to Mactan-Cebu International Airport (CEB), hotels, or residences in Lapu-Lapu, Mandaue, and Cebu City.

17. What if I lose the car keys or documents?

Notify us immediately. Replacement charges for key duplication or original vehicle registration document re-issuance will apply.

18. What areas do you service for delivery?

We deliver across Lapu-Lapu City, Mactan Island, Mandaue City, and Cebu City. For deliveries further north or south, contact us for rates and availability.

19. How do I make a reservation?

Book directly through our website at cebucarrent.com or message us via Facebook/WhatsApp. A downpayment may be required to guarantee your vehicle reservation.

20. Why do the cars have GPS trackers?

All our cars and SUVs are fitted with real-time GPS tracking for your safety and vehicle security. This allows our team to provide rapid 24/7 roadside assistance or emergency support anywhere on Cebu Island.

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