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Privacy Policy

Effective Date: 2026

Business Name: CebuCarRent

Website: https://cebucarrent.com

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1. Information We Collect

We collect personal information necessary to process your car and SUV rental reservations, verify your identity, and ensure the safety and security of our vehicle fleet. This includes:

• Personal Identifiers: Full name, nationality, email address, phone number, and local delivery/pickup address (such as hotel or airport details).
• Government Identification: Copies or photos of your valid Driver’s License, International Driving Permit (if applicable), and Passport or National ID (required for rental contract verification).
• Booking & Payment Details: Rental dates, selected vehicle categories (Hatchback, Sedan, MPV, SUV, Van), transaction history, and payment status (processed securely via Booqable and our payment gateway partners).

2. How We Use Your Information

We use your personal data strictly for operational and legal purposes, including:

• Processing and confirming your car rental bookings.
• Verifying your eligibility to drive a motor vehicle in the Philippines under local LTO (Land Transportation Office) regulations.
• Contacting you regarding vehicle delivery, airport pickup, extensions, or 24/7 roadside assistance.
• Processing security deposits, rental payments, and refunds.
• Complying with legal requirements under Philippine law.

3. Data Protection & Storage

We implement strict security measures to keep your personal data safe:

• Storage: Digital data is stored on secure, encrypted servers. ID copies and driver credentials are accessible only by authorized staff for verification purposes.
• Retention: We only retain your personal information for as long as necessary to fulfill the rental contract, resolve potential disputes, or comply with tax and legal record-keeping requirements.

4. Sharing of Information

We do not sell, trade, or rent your personal data to third parties. We only share information with:

• Service Providers: Integrated software solutions (such as Booqable for fleet management and third-party payment processors) to complete your transaction.
• Legal Authorities: Philippine law enforcement or government bodies if required by subpoena, search warrant, or mandatory legal process.

5. Your Rights (Philippine Data Privacy Act of 2012)

Under Republic Act No. 10173 (Data Privacy Act of 2012), you have the right to:

• Access, update, or correct your personal information.
• Request the deletion of your personal data (subject to active contract fulfillment and legal retention requirements).
• Withdraw consent for marketing communications at any time.

6. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, you can reach our Data Protection team at:

• Email: info@copesholding.com
• Phone: +63 945 550 8859
• Address: Lapu-Lapu City, Cebu, Philippines

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